General Terms and Conditions (GTC)

1. Scope

1.1 These General Terms and Conditions (hereinafter "GTC") of SARU Trading GmbH (hereinafter "Seller") apply to all contracts for the delivery of goods that a consumer or entrepreneur (hereinafter "Customer") concludes with the Seller via the website www.nagelzange.de .

1.2 A consumer within the meaning of these Terms and Conditions is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor independent professional. An entrepreneur is a natural or legal person, or a partnership with legal capacity, who, when concluding the contract, is acting in the exercise of their commercial or independent professional activity.

2. Conclusion of contract

2.1 The products presented in the Seller’s online shop do not constitute a legally binding offer, but rather a non-binding invitation to the Customer to submit an offer.

2.2 The customer submits a binding contractual offer via the order form integrated in the online shop. The contract is concluded upon acceptance of the offer in the form of an order confirmation, delivery of the goods, or payment request by the seller.

2.3 If PayPal is selected, the contract is concluded upon completion of the payment order.

2.4 The contract text will be saved by the seller and sent to the customer by email after the order has been placed.

2.5 The contract language is exclusively German.

2.6 The Customer is obliged to provide a valid email address and to ensure that emails from the Seller can be received (e.g. by correct spam filter settings).

3. Right of withdrawal

3.1 Consumers generally have a right of withdrawal. Details can be found in the separate cancellation policy .

3.2 Products which are not suitable for return for reasons of health protection or hygiene are excluded from the right of withdrawal , provided that they are medical products which are used in physical contact (e.g. pliers, cutters, instruments from RUCK).

3.3 The right of withdrawal for such products expires upon conclusion of the purchase contract , since reusability cannot be guaranteed for hygienic reasons.

3.4 The buyer will be informed of this exclusion during the ordering process. By submitting the order, the buyer expressly accepts this exclusion.

3.5 The customer shall bear the costs of return unless there is a legal reason for return (e.g. defect).

4. Prices and payment terms

4.1 All prices include statutory VAT. Shipping costs are shown separately.

4.2 Deliveries to non-EU countries may incur additional costs, such as customs duties or bank charges.

4.3 The available payment methods (e.g. credit card, Klarna, PayPal, SOFORT) are specified in the online shop.

4.4 If you select payment service providers such as Stripe, Klarna or PayPal, their respective terms of use also apply.

4.5 If advance payment has been agreed, payment is due immediately after conclusion of the contract.

5. Delivery and shipping conditions

5.1 Delivery will be made to the address provided by the customer.

5.2 For PayPal payments, the delivery address stored there is decisive.

5.3 If a delivery fails because the customer has provided an incorrect delivery address or does not accept the package, the customer shall bear the resulting additional costs.

5.4 Self-collection is not possible for logistical reasons.

6. Retention of title

The goods remain the property of the seller until full payment has been made.

7. Liability for defects (warranty)

7.1 The statutory provisions on liability for defects apply.

7.2 Consumers are requested to immediately report any visible transport damage to the delivery agent and to the seller. This is for traceability purposes and does not affect statutory claims.

8. Applicable law

8.1 The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods.

8.2 For consumers with their habitual residence outside Germany, this choice of law shall apply only to the extent that it does not deprive them of the protection afforded to them by mandatory provisions of the law of the country of residence.

9. Code of Conduct

The seller has submitted to the Trusted Shops quality criteria, which can be viewed at:
https://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_de.pdf

10. Alternative dispute resolution

10.1 The EU Commission provides a platform for online dispute resolution:
https://ec.europa.eu/consumers/odr

10.2 The Seller is generally willing to participate in dispute resolution proceedings before a consumer arbitration board, but is not obliged to do so.

11. Use of customer data / communication

11.1 The Seller uses the data provided by the Customer to process the order and for delivery by the shipping service provider DPD. The email address may be transmitted to DPD to provide shipping information (e.g., parcel notifications).

11.2 With the express consent of the customer, his email address will be used for:

  • sending newsletters via Klaviyo

  • Review requests via judge.me

  • Review invitations through Trustpilot

  • Invitation to Google Review

11.3 This data processing is based on the customer's consent in accordance with Art. 6 (1) (a) GDPR. This consent can be revoked at any time with future effect.